Our floral products are made to order, and delivery times vary based on your shipping method. Expedited Express shipping takes 8-19 days for the US and 10-23 days for other countries. Standard shipping may take 30-55 days for the US and 40-55 days for international orders.

Yes, we offer free standard shipping to most regions, including the United States, United Kingdom, Australia, and many European countries.

Unfortunately, once the order has been shipped, the shipping address cannot be changed. Please double-check your address before completing your purchase.

Once your order has shipped, you will receive a tracking number to monitor your shipment. You can use this tracking number on the carrier’s website or contact our customer service for updates.

Yes, we offer international shipping to various countries and regions. Delivery times may vary depending on your location.

We ship via reliable carriers such as DHL, FedEx, USPS, TNT, OCS, UPS, and others, depending on your location.

Yes, customs duties and taxes may apply depending on the destination country. It is the customer’s responsibility to understand and pay any applicable customs fees.

You can cancel your order within 48 hours of placement for a full refund. After 48 hours, cancellations are no longer possible.

If you experience any issues such as damage, missing items, or loss, please contact us within 7 days of receiving your order. We will offer a full refund, partial refund, or replacement as necessary.

We recommend ordering well in advance, especially for custom floral products, as production time is included in the delivery estimate. If you’re concerned about the timing, please contact us before placing your order to confirm shipping details.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways to provide flexibility for our customers.

Yes, all payment information is processed through encrypted and secure payment gateways to ensure your privacy and security.

Currently, we do not offer installment payments. Full payment is required at the time of purchase.

No, only one payment method can be used per transaction at this time.

Sales tax is applied based on your shipping address and will be calculated during checkout, where applicable.

Yes, orders can be canceled within 48 hours for a full refund. After 48 hours, refunds are subject to a processing fee. Please refer to our Returns and Refunds Policy for more details.

If your payment is declined, please ensure that your card information is entered correctly and that your bank has not flagged the transaction. You can also try a different payment method or contact your bank for assistance.

Yes, we accept international payments for customers worldwide. Your payment will be processed in your local currency where possible, but conversion fees may apply depending on your bank.

Yes, you will receive an email confirmation with a detailed invoice immediately after completing your purchase.

Yes, if you made an accidental payment, please contact us immediately at info@eventflowerwall.com for assistance. Refund eligibility will depend on the timing and status of your order.

You can cancel your order within 48 hours of placing it for a full refund. After 48 hours, cancellations are no longer possible.

For cancellations between 2 to 10 days of placing the order, you will receive an 80% refund, minus a 20% processing fee for custom-made floral products.

Custom products that are made specifically for your order cannot be refunded after 48 hours from order placement as they cannot be resold.

Once your order has been shipped or is in transit, it cannot be canceled.

If you encounter any issues such as damaged items, missing items, or package loss within 7 days of receiving your order, we will take full responsibility and offer a full refund, partial refund, or replacement.

Due to the custom nature of our floral products, we do not accept returns or exchanges unless there are quality issues, missing items, or package loss.

If there are issues with your order, please contact us within 7 days of receiving it. We will guide you through the process of requesting a refund, partial refund, or replacement.

We do not accept returns or offer refunds once the product has been shipped, unless there are quality issues or shipping errors.

If you are eligible for a refund, it will be processed within 1-5 business days for cancellations before shipment, or as soon as the return or issue is resolved for post-shipment issues.

For any questions or concerns about returns, refunds, or exchanges, please email us at info@eventflowerwall.com. We are happy to assist you.

It is not recommended to use the flower wall in areas with high temperatures, direct sunlight, or humid conditions. Please avoid using it in heavy winds as well, as this could cause damage to the flowers.

For temporary maintenance, use a feather duster or a vacuum cleaner with low suction to clean the flower wall. Avoid using a vacuum with high suction, as it may pull the flowers off.

After cleaning, roll up the flower wall and store it in a dry, cool place away from areas with high temperatures or humidity.

For long-term maintenance, clean the flower wall with a feather duster every 1-2 weeks if it is exposed to outdoor elements.

For small spots, replace the dirty flowers with the spare flowers from your pack. For larger areas of dirt, rinse the flower wall with detergent and use cold air to dry it, avoiding direct sunlight.

It is best to use a vacuum cleaner with low suction to clean the flower wall. High suction vacuums can pull off the flowers, causing damage.

No, the flower wall should not be washed in a washing machine. Use a feather duster or a vacuum cleaner with low suction to clean it instead.

For minor dirt, replace the dirty flowers using the spare flower pack. For larger stains or damage, clean with detergent, and allow it to dry using cold air.

Always roll up the flower wall and store it in a cool, dry place away from heat sources and humidity to ensure it stays in good condition.

No, avoid placing the flower wall in direct sunlight as prolonged exposure to sunlight can cause fading and damage to the flowers.