Get in touch
We’d love to hear from you! Whether you’re looking to elevate your event with our stunning flower walls, have questions about our products, or want to discuss custom options, our team is here to help.
Shipping Policy
Welcome to Our Shipping and Delivery Page!
We are excited to offer our customers fast and reliable worldwide shipping options. We ship globally with free shipping for most ocean freight orders and flexible air freight rates. Additionally, we support customers in selecting their own preferred shipping providers for added convenience.
- Ocean Freight: Free Shipping for all regions.
- Air Freight:
- Standard Flower Walls: $400 per wall.
- Butterfly Flower Walls: $600 per wall (due to their larger size).
- Custom Shipping Providers: You are welcome to select and coordinate with your own shipping provider.
Order-to-Delivery Time
Floral Products:
- United States (53 out of 62 states)
- Expedited Express (Air Shipping): 8-19 days (excluding holidays)
- Standard Shipping (Sea): 30-55 days (excluding holidays)
- Other Countries:
- Expedited Express (Air Shipping): 10-23 days (excluding holidays)
- Standard Shipping (Sea): 40-55 days (excluding holidays)
Our floral products are made to order, and the above time includes production time of 5-13 days.
We strongly recommend that you allow sufficient time to ensure timely receipt of your product. If you’re unsure whether your order will arrive before the event date, please contact us for confirmation.
Shipping Address
Please ensure that your shipping address is correct before finalizing your order. Once shipped, the address cannot be changed.
Standard Shipping Countries
We offer free standard shipping to major countries and regions, including:
- United States (53 out of 62 states), United Kingdom, Australia, Canada, Germany, France, Poland, Netherlands, Czech Republic, Belgium, Spain, Italy, Luxembourg, Denmark, Finland, Austria, Croatia, Slovakia, Slovenia, Sweden, Bulgaria, Mexico, Monaco, Latvia, Lithuania, Estonia, Hungary, Portugal, Greece, Ireland, Romania, United Arab Emirates, Malaysia, Philippines, Singapore, South Korea, Thailand.
- The United States does not include shipping areas: Guam GU, Puerto Rico PR, Hawaii HI, Alaska AK, Virgin Islands VI
- UK does not include postage areas: Postcodes starting with BT
Express Shipping Countries
We offer expedited express shipping to the following major countries and regions:
- United States (53 out of 62 states), United Kingdom, Australia, Canada, Germany, France, Poland, Netherlands, Czech Republic, Belgium, Spain, Italy, Luxembourg, Denmark, Finland, Austria, Croatia, Slovakia, Slovenia, Sweden, Bulgaria, Monaco, Latvia, Lithuania, Estonia, Hungary, Portugal, Greece, Ireland, Romania, Mexico, New Zealand, Norway, Switzerland, Brunei, Cambodia, Cyprus, Vatican City, Hong Kong SAR, Indonesia, Japan, Laos, Macao SAR, Saudi Arabia, Vietnam, Turkey, United Arab Emirates, Malaysia, Philippines, Singapore, South Korea, Thailand.
Shipping Carriers
All of our orders are shipped via reliable carriers such as DHL, FedEx, USPS, TNT, OCS, UPS, and others, depending on your location.
Taxes & Duties
Customs procedures and fees vary by country. For European customers, it’s your responsibility to understand and comply with the customs duties in your country or region beforehand. If you encounter any issues, please feel free to reach out to us for assistance.
Order Tracking
Once your order has been shipped, you will receive a tracking number to track your order. You can use this number to monitor your shipment on the carrier’s website or by contacting our customer service team.
Please note: Standard shipping (sea freight) may not show immediate updates, but updates will be available once the package reaches the destination country. This is normal, and we will monitor the shipment status throughout its journey. For any questions, feel free to contact us.
International Shipping
We offer international shipping, and delivery times may vary depending on your location. Additional customs fees or duties may apply.
Contact Us
For any questions or concerns regarding our shipping policy, please feel free to contact us at info@eventflowerwall.com. We are here to assist you and ensure a smooth shipping experience.